Tracking numbers are automatically emailed to the customer (using the email you provided during the order process) when a product leaves our shop.
Once your order leaves our shop we do not have control over the shipping process. If a delay occurs, please contact the shipping company and allow at least 2 weeks for delivery (1 month for international shipping). If after 2 weeks you do not receive the product, please contact us at firstname.lastname@example.org and we will file a claim on your behalf. Claims can take another 2 weeks or more. Once the claim is complete, if the item is deemed lost by the shipper, we will work with you to find a resolution.
Items ordered during unusual circumstances (such as Covid19) are likely to be delayed even more than normal, so please allow for extra time in receiving your items.
Shipping Issues Print
Modified on: Tue, 19 May, 2020 at 10:56 AM
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